Artistic Elephant Graffiti Figurine

At Luxyec, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

• Order Handling Time: 1-3 days working days(Monday - Friday)
• Transit Time: 3-9 days working days ( Monday - Friday) 

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Locations:

We ship within Australia through Fedex.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

1. Verify the shipping address.
2. Check all possible delivery locations at your residence.
3. Ask neighbours or family members if they accepted the package.
4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking
After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number. Our support team is ready to assist with any questions about tracking your order. 

Defective Goods
If you receive a defective product, contact our customer service immediately for instructions. Luxyec will cover the return shipping costs and provide a replacement product or a refund.

Damaged Goods
If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

Cancellations
You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Delays
Things happen, right? A small delay is usually due to weather, overworked drivers, etc. Your package should be there within 12 working days (max 3 handling and 9 transit) - wait 3 extra days on top of the 12 and if your package is still not there, let us know at 

Contact Us:

For any questions or assistance, please reach out to our customer support:

Email: info@luxyec.com 

Phone: +61480008493

Operating Hours: Monday - Friday: 09:00 - 17:00 (GMT+00:00)

Thank you for choosing Luxyec. We look forward to serving you.

At Luxyec, your satisfaction is our top priority. That’s why we offer a 30-day satisfaction guarantee on all purchases. If for any reason you're not completely happy with your order, you can return it within 30 days—no questions asked. We believe in the quality of our products and want you to shop with confidence, knowing that we’re here to make things right.

At Luxyec, every product is thoughtfully designed and meticulously crafted to reflect our passion for quality and beauty. From the materials we select to the finishing touches, we pay close attention to every detail to ensure you receive something truly special. Our goal is to create pieces that don’t just look good — they feel meaningful, lasting, and made with care. Because when it’s made with love, it shows.